Refund policy

We have a No Return policy on food items, unless item is damaged in transport.  We require photos of the damaged items. 

To start a return, you can contact us at joaniespastries@gmail.com. We do not require the return of the damaged goods. Your refund will be approved on the submission of photos and contact with the owner.


You can always contact us for any return question at joaniespastries@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you  if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at joaniespastries@gmail.com.